Shipping

We ship Australia-wide from our Perth warehouse. In-stock items are typically dispatched the same business day whenever possible, otherwise by the next business day.

Shipping costs are calculated at checkout based on the size, weight, and delivery destination of your order. Estimated delivery times are:

• Perth Metro: 1-2 business days
• Regional Western Australia: 3-7 business days
• Eastern States: 3-7 business days
• Same day Pickup: North Perth - Please contact 0449700138

Local collection is available for Perth customers. Please contact us before placing your order so we can confirm stock availability and arrange a suitable pickup time.

Custom-fabricated products, including made-to-measure stainless steel lids, are manufactured to order. A written lead time will be provided and confirmed before production commences.

Returns

Unused products may be returned within 30 days of delivery, provided they are in their original, saleable condition and packaging.

Please contact us before returning any item so we can provide return instructions. Returns sent without prior approval may not be accepted.

Unless the product is faulty, incorrectly supplied, or not as described, return shipping costs are the responsibility of the customer.

Custom-fabricated and made-to-order products cannot be returned unless they are found to be faulty.

Refunds are processed to the original payment method once the returned goods have been received and inspected.

Warranty

All products supplied by us are covered by the consumer guarantees provided under Australian Consumer Law. Nothing in this policy excludes, restricts, or modifies your rights under that legislation.

Manufacturer warranties apply to eligible tools and equipment in accordance with the manufacturer's terms and conditions.

Consumable products, including blades, cup wheels, polishing pads, sealers, and similar items, are covered only against manufacturing defects. Normal wear and tear, misuse, or incorrect application are not considered defects.

To submit a warranty claim, please email your order number, a description of the issue, and supporting photographs where applicable. We will assess the claim and arrange an appropriate remedy, which may include repair, replacement, or refund.

Damaged or Incorrect Deliveries

Please inspect all deliveries upon receipt. Any transit damage, shortages, or incorrectly supplied items should be reported within 48 hours of delivery.

To help us resolve the issue quickly, please provide photographs of the product and its packaging. This allows us to lodge a freight claim where necessary and arrange replacement stock as soon as possible.